Core services
People Operations
Practical people operations and HR support for Cape Town SMEs.
People & HR support
We provide practical People Operations support that helps businesses create organised, consistent and effective workplace practices. From employee administration and HR documentation to performance management, employee relations and ongoing people support, we help businesses strengthen the operational foundations behind their workforce.
Our approach combines structured people administration with practical HR support — helping businesses establish clear processes, maintain reliable employee records and create a more consistent approach to managing and supporting their people.
People Operations
Building stronger organisations through better people practices
HR Consulting & Advisory
Strategic HR advisory, business partnering, fractional HR support, needs assessments, audits, process improvement, organisational design and workforce planning.
HR Policies, Procedures & Documentation
Policy development and reviews, employee handbooks, contracts, job descriptions, workplace rules, disciplinary and grievance procedures, leave and performance policies, and codes of conduct.
Employee Relations
Employee relations advisory, conflict resolution support, grievance and disciplinary process support, absence management, communication, difficult conversation guidance and investigation process support.
Performance Management
Performance frameworks, agreements, review processes, improvement plans, tracking, manager guidance, goal setting, KPI development and documentation.
Learning & Development
Training needs analysis, training coordination, development plans, skills development support, workplace readiness programmes, management training, HR workshops and engagement workshops.
Compensation, Benefits & Payroll Support
Salary and benefits administration support, payroll data and HR input management, salary changes, leave reconciliation, fund administration and payroll process reviews.
HR Compliance & Governance
Compliance reviews, HR file and employment documentation audits, record-keeping and process audits, policy monitoring, risk identification, governance frameworks, audit preparation, Employment Equity and SETA support.
Organisational Development
Structure reviews, workforce planning, role evaluation, organisational design, employee engagement, culture and values programmes, change management, team effectiveness, succession, talent and retention.
Fractional HR / Outsourced HR Support
Ongoing HR advisory, employee relations, recruitment and onboarding support, documentation, policy management, performance management, HR administration, reporting, compliance monitoring and HR projects.
Great organisations are built by great people — and great people thrive where HR practices are clear, compliant, and closely aligned to business purpose.
Who this is for
Businesses that need practical, dependable people support
Designed for growing SMEs and established organisations that need structured people and HR support without necessarily expanding their permanent internal HR team. Citadel provides flexible People Operations support that can complement existing management teams or provide ongoing outsourced assistance.
Strengthen the way you support your people
Tell us about your people administration, HR or workforce support requirements and we will discuss a practical support approach suited to your organisation.
Enquire now